Frequently Asked Questions
Who are you guys?
We are a rapidly growing local Indianapolis based business, and our leadership team is comprised of Ryan Diem, Tyler Taulbee and Jon Huse. We are serial entrepreneurs with a crazy work ethic and a mild case of OCD. We've known each other 15 years and are ready to help Hoosiers clean out the dirtiest part of their homes - their garbage cans! Oh yeah, and Ryan won a Super Bowl in his former life... Go Colts!
What areas do you serve right now?
Soon we will be able to say everywhere, but for now our fleet is focused on the North & West Side of Indy and the surrounding suburbs including Carmel, Zionsville, Westfield, Fishers, Noblesville, Geist Area, Brownburg, Avon, Plainfield & Whitestown.
Why would I clean something I put garbage in?
Ummmm... well, the short answer is that they usually smell nasty. And germs don't discriminate - they are everywhere and they think the sludge in dirty bins is the perfect place to multiply. Our high pressure hot water is the perfect eco-friendly weapon to scrub out the sludge, kill germs and help protect your home.
How do you get the gunk and funk out of my bins?
Wait til you see our specially made trucks! They use extremely hot high pressure water to blast, steam clean and sanitize the inside of your garbage bin until it is thoroughly SCRUBBED! Then we use a very light biodegradable odor neutralizer to make sure your bins stay fresh until the next service. No harsh chemicals at all for the cleaning process, and we collect and remove the wastewater to be processed in an environmentally safe way. Trash can cleaning doesn't have to be hard, let us do the dirty work.
How often should Bin Scrub clean my bins?
We offer several different options to keep your bin scrubbed year round, and even a one time cleaning for those that just want to try us out.
Why is this a subscription service?
We like to think of Bin Scrub as a utility - kinda like your trash service. You continue to make trash, trash smells awful, and bins will stay much cleaner and fresher with regular service. And not to worry... you can adjust the service interval, pause service, or stop at any time. But really, you might want to think twice about going back to those nasty bins...
How do I pay for this? Up front?
If you really want to make things easy on yourself, select a Prepaid Package of visits to save money and keep your bins scrubbed and fresh! Easy to select the option that works for you on the sign up form, and pay as your are registering. We'll send service reminders leading up to your next scheduled cleaning.
Do you use hazardous chemicals?
Nope. Our cleaning trucks only use hot water and high pressure to clean and sanitize. We use an environmentally friendly biodegradable odor neutralizer, and occasionally (often for first time can cleaning) we may also use a biodegradable degreaser to loosen things up. And all of the wastewater from this process is collected on the truck, and taken with us to be processed properly. The only thing left behind are clean, freshly sanitized bins!
When will you come to clean my bins?
We will schedule your bins to be serviced the day AFTER your garbage has been picked up. We know that sometimes the garbage collection companies like to surprise us and change up their routes/pick up times, so to ensure that your bins are empty and we can clean them properly we will come the following day. Our routes start early (7am) and finish by early afternoon.
How soon can you get here?
We will make every effort to get to your bins the day after your next trash pick up day. Our sophisticated route planning software allows us to efficiently plan the fastest route possible.
How will I know that Bin Scrub is coming?
Once you've signed up, and we have your payment info on file, we will schedule you as soon as possible and notify you of the first service date. Leading up to your cleaning visits, you will receive a text/email reminder 5 days before service, 1 day before service, and the morning of service to leave your bins outside for us!
How will I know that I've Bin Scrubbed??
Your bins will look and smell great! No more plugging your nose when your open the lid as quickly as possible to drop stuff in. They will have been professionally cleaned, sanitized and deodorized.
How do I sign up?
Super simple, click any of the links on our page that say "Sign Up Now!" and then fill out the form. If you choose a Prepaid Package, you will save money, and pay within the form. If you would like to pay after each service, please complete the form, and we will contact you within 24 hrs for payment information to keep on file. You will only be charged after service has been completed, and you will get a receipt via email. Once we have your payment information on file, we will get you scheduled and send you a notification for your first service. You will receive email/text reminders leading up to your first service.
Do you clean dumpsters? And other commercial waste bins?
Sure do! We've got the big dog in our fleet and it's capable of cleaning just about anything up to a 10 cubic yd dumpster! It's nothing short of incredible. Restaurants, schools, hotels, apartment complexes, grocery stores... Yes! Just call us! 317-798-0000 and ask for Jon Huse, our Director of Sales.
How will you protect my information if I sign up?
Your personal information is kept strictly confidential and will never be shared with anyone. Ever. Your payment infomation is not kept in our internal system, it is securely stored with industry leadering payment processer Stripe. Your secure client portal is where you will log in to update/change payment method.
Can I get a discount?
Yes you can... Our Prepaid Packages save you money right away!
Wait, did you say something about FREE cleaning for a referral?
Sure did. Any time one of your friends or neighbors signs up as a new subscription client, they will have a chance to enter your name as an existing client referral. Once the new client begins service and becomes a paying customer, you will get your next cleaning visit for FREE! And that includes ALL of your bins that are normally serviced. You will not be charged for the visit, and if you have paid in advance your credit will simply be carried forward.
Does Bin Scrub work year round? What about bad or cold weather?
Absolutely! As long as mother nature plays nicely we will clean your bins year round. The Winter season can be challenging and we want to be upfront that our trucks will not operate properly in a polar vortex. If for some unforseen reason we are not able to service your bins, we will make every attempt to reschedule your service. If we can't get it done in a timely fashion, no need to worry, you are only charged after you have been serviced.
Gosh, are you guys always so fair, and positive?
Stop, you're making us blush... We're just Midwestern folks that care about our clients and want to serve them and their families well.