Frequently Asked Questions
Who are you guys?
We are a local Indianapolis based business and our leadership team is comprised of Ryan Diem and Tyler Taulbee. Both of us are serial entrepreneurs with a crazy work ethic and a mild case of OCD. We've known each other 15 years and are ready to help Hoosiers clean out the dirtiest part of their homes - their garbage cans! Oh yeah, and Ryan won a Super Bowl in his former life... Go Colts!
What areas do you serve right now?
Soon we will be able to say everywhere, but for now our fleet is focused on the North Side of Indy and the Northern Suburbs. We will be expanding our fleet later this year to better serve all of Indianapolis! Just fill in the Sign Up page, and we will get back to you ASAP.
Why would I clean something I put garbage in?
Ummmm... well, the short answer is that they usually smell nasty. And germs don't discriminate - they are everywhere and they think the sludge in dirty bins is the perfect place to multiply. Our high pressure hot water is the perfect eco-friendly weapon to scrub out the sludge, kill germs and help protect your home.
How do you get the gunk and funk out of my bins?
Wait til you see these specially made trucks! They heat up clean water to 230 degrees and pressurize it to 3500 psi, then blast the inside of your garbage bin until it is thoroughly SCRUBBED! The heat and pressure sanitize and clean, then we use a very light biodegradable odor neutralizer to make sure your bins stay fresh until the next service. No harsh chemicals at all for the cleaning process, and we collect and remove the wastewater to be processed in an environmentally safe way. Trash can cleaning doesn't have to be hard, let us do the dirty work.
How often should Bin Scrub clean my bins?
We offer several different options to keep your bin scrubbed year round, and even a one time cleaning for those that just want to try us out.
Why is this a subscription service?
We like to think of Bin Scrub as a utility - kinda like your trash service. You continue to make trash, trash smells awful, and bins will stay much cleaner and fresher with regular service. And not to worry... you can adjust the service or cancel at any time. But really, you might want to think twice about going back to those nasty bins...
How do I pay for this? Up front?
We like to keep things simple... you pay every time you have been serviced. We'll ask that you keep a credit card stored in your secure client portal, and we'll send you a receipt after every service. That way you aren't worried about paying yet another bill every month or two, just set it and forget it. And you can change payment information at any time - you are in control.
Do you use hazardous chemicals?
Nope. Our cleaning trucks only use hot water and high pressure to clean and sanitize. We use an environmentally friendly biodegradable odor neutralizer, and occasionally (often for first time can cleaning) we may also use a biodegradable degreaser to loosen things up. And all of the wastewater from this process is taken with us on the truck to be processed properly.
When will you come to clean my bins?
We will schedule your bins to be serviced the day AFTER your garbage has been picked up. We know that sometimes the garbage collection companies like to change up their routes/pick up times, so to ensure that we can get your bins cleaned we will come the following day. We'd ask kindly that you refrain from putting trash in your bins, but if you absolutely need to, please bag it so we can easily remove it to clean, and we will put it in a new clean bag to replace into the clean bin.
How soon can you get here?
We will make every effort to get to your bins the day after your next trash pick up day. Our sophisticated route planning software allows us to efficiently plan the fastest route possible.
How will I know that Bin Scrub is coming?
Once you've signed up, we’ll send you a welcome email with your login information to the client portal. After entering payment information into the client portal, we'll get you scheduled as soon as possible and notify you of the first service date. Leading up to your cleaning visit, you will receive an email reminder the evening before service, and a text message reminder the morning of service to leave your bins outside.
How will I know that I've Bin Scrubbed??
Well, that should be obvious, but we'll also leave a nice little seal on your cans to indicate they have been professionally cleaned, sanitized and deodorized.
How do I sign up?
Super simple. At the top of this page, click "Sign Up", select the service plan that fits your needs and fill out the form. Afterwards, you will check your email right away to log into your secure client portal. You will then store your credit card information within your client portal, and that will initiate service. You will receive email/text reminders when you are scheduled.
Do you clean dumpsters? And other commercial waste bins?
Sure do! We've got the big dog in our fleet and it's capable of cleaning just about anything up to a 10 cubic yd dumpster! It's nothing short of incredible. Restaurants, schools, hotels, apartment complexes, grocery stores... Yes! Just call us!
How will you protect my information if I sign up?
Your personal information is kept strictly confidential and will never be shared with anyone. Ever. Your payment infomation is not kept in our internal system, it is securely stored with our payment processer Clearent, a leader in PCI compliance certified by CompliAssure. The payment information is transferred, stored, and processed via a secured tokenization method at Clearent. Your secure client portal is where you will log in to update/change payment method.
Can I get a discount?
Yes you can... Just opt to pay for a year of service in advance, and you'll save 10% instantly. Call us for more info.
Wait, did you say something about FREE cleaning for a referral?
Sure did. Any time one of your friends or neighbors signs up as a new client, they will have a chance to enter your name as an existing client referral. Once the new client begins service and becomes a paying customer, you will get your next cleaning visit for FREE! And that includes ALL of your bins that are normally serviced. You will not be charged for the visit, and if you have paid in advance, that particular visit will not be deducted from your account balance. And guess what... it's UNLIMITED! That's right, tell your friends! You might not have to pay for your bins to be scrubbed at all!
Why does the "every 4 weeks" service say 12 times a year?
Well, our goal is to get your bins cleaned every 4 weeks, but mother nature might disagree. Winter time can be challenging and we want to be upfront that our trucks will not operate properly in a polar vortex. We will make every attempt to reschedule your service. If we can't get it done in a timely fashion, no need to worry, you are only charged when you have been serviced. That said, if mother nature plays nicely, we'll be there every 4 weeks.
Does Bin Scrub work year round? What about bad weather?
Yes, as long as mother nature plays nicely we will clean your bins year round. Winter time can be challenging and we want to be upfront that our trucks will not operate properly in a polar vortex. If for some unforseen reason we are not able to service your bins, we will make every attempt to reschedule your service. If we can't get it done in a timely fashion, no need to worry, you are only charged after you have been serviced.
Gosh, are you guys always so fair, and positive?
Stop, you're making us blush... We're just Midwestern folks that care about our clients and want to serve them and their families well.