Service Terms and Conditions
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“customer”, “you”) and Bin Scrub, LLC (“Bin Scrub”, “company”, “we”, “us”, or “our”) as an authorized user of such services provided by the company and any of its subsidiaries.
These Terms and Conditions, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by Bin Scrub (collectively, the “Agreement”), constitutes the entire agreement between Bin Scrub and you regarding the bin cleaning service. By using the service, you confirm your acceptance of, and agree to be bound by, this Agreement.
These Terms and Conditions constitute a legally binding agreement concerning your access to and use of the http://www.binscrub.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions.
1. Service
Bin Scrub provides a mobile waste bin cleaning service for residential and trash and recycling bins. Customers are charged after service has been performed.
2. Customer Responsibilities
In order for Bin Scrub to provide its services, the customer must abide by the following conditions, or service could be interrupted or postponed, or cancelled and fees may apply.
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Trash bin(s) must be empty and available by the curb or alley. If customer lives in a gated community or property, the code must be provided and customer will hold Bin Scrub harmless and release Bin Scrub of any damages or liability to any and all surrounding property. If customer invites Bin Scrub onto the customer's property or inside the garage, then customer is responsible for all damages and releases Bin Scrub from all liability.
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Trash bin(s) must be free of all trash and animal waste. Bins containing unbagged feces will not be cleaned.
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Trash bin(s) must be free of chemicals, oils, any petroleum-based products, oil-based paint, glue or other adhesive, or hazardous waste of any kind. Bins containing these substances will not be cleaned.
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Trash bin(s) must be free of building materials, e.g. plaster, stucco or concrete. Bins containing these substances will not be cleaned.
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A temporary pause (vacation hold) may be placed on service. The customer must notify Bin Scrub by phone, email or text 7 days before scheduled service, and provide a restart date. The service will be temporarily suspended, and the customer will not be charged until service resumes on the agreed upon date.
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Bin Scrub will not clean damaged bins. A picture may be sent to the customer via email and/or text with a recommendation to replace.
If any of the above conditions are not met, Bin Scrub will not perform the service(s) and the customer is still responsible for payment. If Bin Scrub was not able to perform the service, a picture may be sent to the customer via email and/or text with an explanation.
Additionally, the customer understands that Bin Scrub will make every effort to get all debris out of the bins, but certain substances require several treatments to be completely removed. Certain substances are permanent, and some stains can not be removed.
Customer will allow Bin Scrub to utilize driveway for cleaning process when necessary for safety reasons. Bin Scrub will refuse to work on certain roads that present a danger to employees or assets. The customer’s driveway may be utilized in certain circumstances, and the customer releases Bin Scrub from any and all damages.
Customer assumes all responsibility for condition of the bin when not actively being cleaned by Bin Scrub or it’s associates. Customer understands that some overspray may occur during cleaning process and releases Bin Scrub from any responsibility of damages to property.
Customer may request a rescheduled appointment in the event they are not able to get bins outside for service. Multiple concurrent reschedule requests of 2 or more will be subject to a $10 Reschedule fee each. Abusive or frequent reschedule requests will be subject to a $10 Reschedule fee each, and a possible modification of service interval and pricing. A vacation pause is allowed, but a restart date must be provided. If service has lapsed for 24 weeks or more, customer may be subject to an additional Service Gap fee of $30 on their next cleaning visit.
It is customer's responsibility to make their empty bins available to be cleaned. Several email and/or text message notifications are sent prior to service that include a link to reschedule. If we do not receive any notice from the client in advance (via the link provided, text message, email or phone call) and we show up to the client's house to find bins that are not available to be cleaned, the client will be subject to a $20 No Bins Available fee to cover our time and fuel to make the trip. This would include no bins outside, or bins full of trash/recyclables. This would not include an error by the trash/recycle hauler. If they fail to pick up on your scheduled day, then no fee applies to the client to reschedule.
3. Bin Scrub Responsibilities
Bin Scrub will schedule the customer’s service on a pre-planned route and notify the customer leading up to the day of service via email and/or text message. Bin Scrub will attempt to service all bins on its pre-planned route. Once the customer’s bins have been serviced, the customer will be charged. The invoice will be paid by credit on file, or by charging the client’s stored credit card. A receipt will be sent by email to the customer.
From time to time, Bin Scrub may service bins before trash/recycling has been picked up. In this case, the technician may choose to bag up any trash/recyclables from the bins into a new clean heavy duty bag. The bins will be cleaned, and the clean trash bag may be reinserted into the clean bins to then be picked up by the customer’s waste hauler.
If Bin Scrub is unable to provide its service(s) on the scheduled day due to inclement weather, vehicle maintenance, unforeseen events or otherwise, it will make every attempt to notify the customer in advance and reschedule the customer to the next available opportunity. Due to route scheduling conflicts and/or extended inclement weather, the service visit may be cancelled until the following scheduled service date. The customer will not be charged if service cannot be performed due to inclement weather or vehicle maintenance.
Winter Weather Policy: Bin Scrub's first priority is the safety of our customers and their property, our employees, and our equipment. At times that will include cancelling appointments due to inclement weather conditions. Bin Scrub will attempt to reschedule, but sometimes that may not be possible and a cancellation of that service visit may occur. In the event of a cancellation, a subscription client may have to wait until the next scheduled cleaning visit for service. At times Bin Scrub may not be able to clean the exterior of the bins due to excess water overspray. The inside will still be cleaned, sanitized and deodorized, and the majority of the wastewater will be collected on the truck. Company policy is that the client will not be charged unless service has been completed. In the event of a cancellation or reschedule due to weather, the client will be notified via email and/or text. Bin Scrub will not be held responsible for frozen water left behind from the cleaning process and the client hereby releases Bin Scrub from any liability.
4. Charges
The customer agrees to pay all charges for the service(s) and any applicable taxes. Bin Scrub reserves the right to adjust pricing at any time. Changes in pricing may be communicated to the customer via updates to the website and/or email. It is the customer’s right to choose to continue or discontinue the service at any time. The service will continue on a recurring basis until cancelled by the customer. Customers may request a change to the selected service plan 7 days in advance of the next scheduled service.
Service Based Payment (Pay as you go):
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Customer must have a Debit Card or Credit Card stored on file, and have accepted automatic future charges.
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Customer will be billed/charged after each completed service visit.
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Customer is responsible for paying for the service requested regardless of the number of bins present and available for cleaning.
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An invoice is created after each service.
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Payment is automatically collected after each service.
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A receipt will be sent to the customer via email after payment has occurred.
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Service is ongoing until customer cancels service.
Pre-Payment:
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Customer must have a Debit Card or Credit Card stored on file, and have accepted automatic future charges.
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Pre-Payment charges will be made in advance of the first cleaning.
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Customer’s account will maintain a credit that will be drawn down after each service visit until depleted.
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Customer is responsible for paying for the service requested regardless of the number of bins present and available for cleaning.
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A receipt will be sent to the customer via email after each service to keep customer informed of current balance available on account.
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Once customer’s account is depleted, Bin Scrub will automatically charge the customers for another 12 month period of service, or convert the customer to pay as you go for same service interval. A pricing adjustment may be necessary.
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Service is ongoing until the customer cancels service.
Bin Scrub will utilize industry leaders in payment processing to safely and securely store customer’s credit card information. Customer’s card will be run automatically after service, and a receipt will be sent via email. Pre-payment option may be terminated at any time.
5. Referral Program
Existing subscription customers in good standing may be eligible to receive one free cleaning per referral of a new first time paying subscription customer. There is no limit to the Referral Program. Existing customer will forfeit the free cleaning credits if they cancel their existing subscription after receiving free cleaning credits before utilizing the free cleaning credit. If the existing customer cancels subscription after utilizing the free cleaning credits but before paying for another subscription cleaning, they are subject to a charge for each cleaning that was free (equal to the subscription price). Bin Scrub reserves the right to terminate the Referral Program at any time.
6. Modifications to Terms and Conditions and/or Customer Agreement
Bin Scrub reserves the right to modify and/or amend the Terms and Conditions and/or the Customer Agreement at any time by posting a revised Terms and Conditions and/or the Customer Agreement at www.binscrub.com, and/or sending information regarding the amendment to the email address you provided to Bin Scrub.
7. Modifications to Service
Bin Scrub reserves the right to modify the service at any time for the betterment of our customers and the overall success of the service program. Customer may adjust service frequency at any time and will accept the price difference to do so.
8. Default Payments
Bin Scrub reserves the right to suspend or terminate your service without notice upon rejection of any credit or debit card charges, or if the customer’s card issuer (or its agent or affiliate) seeks return of payments previously made to Bin Scrub. Such rights are in addition to and not in lieu of any other legal rights or remedies available to Bin Scrub.
9. Cancellation of Subscription Service
The customer may cancel a subscription service at any time. If subscription cancellation occurs after only one cleaning visit, the customer will be charged the minimum service fee which is the equivalent of the One Time Cleaning Rate for the number of bins cleaned. Cancellation must occur 14 days in advance of next scheduled service date. Cancellation notice is required via telephone. Pre-payment refunds are not issued for cancellation of service.
10. Customer Information
We do not sell, trade, or rent customer’s personal identification information to others. Bin Scrub utilizes industry leading PCI compliant credit card information storage through their payment processor.
11. Sanitization and Disinfection
The customer understands that Bin Scrub's high pressure hot water is a great defense against germs and the environments they thrive in, but that Bin Scrub can not guarantee the complete elimination of all contagions within, around and on garbage bins. Bin Scrub will make all reasonable efforts to sanitize and disinfect to the best of their ability, but makes no claims to prevent disease and/or the spread of contagions.
Contact Us
Bin Scrub, LLC
8425 Zionsville Rd.
Indianapolis, IN 46268
Phone: 317798000