Service Terms and Conditions

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“customer”, “you”) and Bin Scrub, LLC (“Bin Scrub”, “company”, “we”, “us”, or “our”) as an authorized user of such services provided by the company and any of its subsidiaries.
 

These Terms and Conditions, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by Bin Scrub (collectively, the “Agreement”), constitutes the entire agreement between Bin Scrub and you regarding the bin cleaning service. By using the service, you confirm your acceptance of, and agree to be bound by, this Agreement.

 

These Terms and Conditions constitute a legally binding agreement concerning your access to and use of the http://www.binscrub.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions.

1. Service

Bin Scrub provides a mobile waste bin cleaning and power washing service for both residential and commercial trash bins.  Residential service will be performed and billed on a subscription basis.  Customers will not be billed until service has been performed.

 

2. Customer Responsibilities

In order for Bin Scrub to provide its services, the customer must abide by the following conditions, or service could be interrupted or postponed.

  • Trash bin(s) must be free of un-bagged trash and animal waste.  Bins containing unbagged feces will not be cleaned.

  • Trash bin(s) must be empty and available by the curb or alley. Bin Scrub is not permitted to enter into any gated residences or garages for insurance reasons.

  • Trash bin(s) must be free of chemicals, oils, any petroleum-based products, oil-based paint, glue or other adhesive, or hazardous waste of any kind.

  • Trash bin(s) must be free of building materials, e.g. plaster, stucco or concrete.

  • A vacation hold may be placed on service.  The customer must notify Bin Scrub by phone or email 7 days before scheduled service.  The service will be temporarily suspended, and the customer will not be charged until service resumes.

If any of the above conditions are not met, Bin Scrub will not perform the service(s) and the customer is still responsible for payment.  If Bin Scrub was not able to perform the service, a picture will be sent to the customer via email and/or text with an explanation.
 

NOTE:  Bin Scrub will not clean damaged bins.  A note will be placed on the bin(s) and a picture will be sent to the customer via email and/or text.  

 

3. Bin Scrub Responsibilities

Bin Scrub will schedule the customer’s service on a pre-planned route and notify the customer the day before, and the day of service via email and/or text message.  Bin Scrub will attempt to service all bins on its pre-planned route.  Once the customer’s bins have been serviced, the customer will be invoiced and their stored credit card will be automatically charged for the service.  

 

If Bin Scrub is unable to provide its service(s) on the scheduled day due to inclement weather, vehicle maintenance, unforeseen events or otherwise, it will make every attempt to notify the customer in advance and reschedule the customer to the next available opportunity.  Due to route scheduling conflicts and/or extended inclement weather, the service may be postponed until the following scheduled service date.  The customer will not be charged if service cannot be performed due to inclement weather or vehicle maintenance.

 

4. Charges

The customer agrees to pay all charges for the service(s) and any applicable taxes.  Bin Scrub reserves the right to adjust pricing at any time.  Changes in pricing will be communicated to the customer via updates to the website and/or email.  It is the customer’s right to choose to continue or discontinue the service at any time.  The service will continue on a recurring basis until cancelled by customer.  Customer may request a change to the selected service plan 7 days in advance of next service.

 

Service Based Payment (Pay as you go):

  • Customer must have a Debit Card or Credit Card stored on file, and have accepted automatic future charges.  

  • Customer will be billed after each completed service visit.

  • Customer is responsible for paying for the service requested regardless of the number of bins present and available for cleaning.

  • An invoice is created after each service.  

  • Payment is automatically collected after each service. 

  • A receipt will be sent to the customer via email after each service.

  • Service is ongoing until customer cancels service.  
     

Pre-Payment:

  • Customer must have a Debit Card or Credit Card stored on file, and have accepted automatic future charges.

  • Pre-Payment is available for 12 month periods.

  • Pre-Payment charges will be made in advance of the first cleaning.

  • Customer’s account will maintain a credit that will be drawn down after each service visit until depleted.  

  • Customer is responsible for paying for the service requested regardless of the number of bins present and available for cleaning.

  • A receipt will be sent to the customer via email after each service to keep customer informed of current balance available on account.

  • Once customer’s account is depleted, Bin Scrub will automatically charge the customers for another 12 month period of service.

  • Service is ongoing until customer cancels service.

 

Bin Scrub will utilize industry leaders in payment processing to safely and securely store customer’s credit card information.  Customer’s card will be run automatically after service, and a receipt will be sent via email.  

 

5. Referral Program

Existing subscription customers in good standing may be eligible to receive one free cleaning per referral of a new first time paying subscription customer.  There is no limit to the Referral Program.  Existing customer will forfeit the free cleaning credits if they cancel their existing subscription after receiving free cleaning credits before utilizing the free cleaning credit.  If existing customer cancels subscription after utilizing the free cleaning credits but before paying for another subscription cleaning, they are subject to a charge for each cleaning that was free (equal to the subscription price).  Bin Scrub reserves the right to terminate the Referral Program at any time.  

 

6. Modifications to Terms and Conditions and/or Customer Agreement

Bin Scrub reserves the right to modify and/or amend the Terms and Conditions and/or the Customer Agreement at any time by posting a revised Terms and Conditions and/or the Customer Agreement at www.binscrub.com, and/or sending information regarding the amendment to the email address you provided to Bin Scrub. 

 

7. Modifications to Service

Bin Scrub reserves the right to modify the service at any time for the betterment of our customers and the overall success of the service program.

 

8. Default Payments

Bin Scrub reserves the right to suspend or terminate your service without notice upon rejection of any credit or debit card charges, or if the customer’s card issuer (or its agent or affiliate) seeks return of payments previously made to Bin Scrub.  Such rights are in addition to and not in lieu of any other legal rights or remedies available to Bin Scrub.

 

9. Cancellation of Subscription Service

The customer may cancel a subscription service at any time.  If subscription cancellation occurs after only one cleaning visit, the customer will be charged the minimum service fee which is the equivalent of the One Time Cleaning Rate for the number of bins cleaned.  Cancellation must occur 14 days in advance of next scheduled service date.  Cancellation notice is required via telephone.  Pre-payment refunds are not issued for cancellation of service.

 

10. Customer Information

We do not sell, trade, or rent customer’s personal identification information to others.  Bin Scrub utilizes industry leading PCI compliant credit card information storage through their payment processor.  

11. Sanitization and Disinfection

The customer understands that Bin Scrub's high pressure hot water is a great defense against germs and the environments they thrive in, but that Bin Scrub can not guarantee the complete elimination of all contagions within, around and on garbage bins.  Bin Scrub will make all reasonable efforts to sanitize and disinfect to the best of their ability, but makes no claims to prevent disease and/or the spread of contagions.  

 

 

Contact Us

 

Bin Scrub, LLC

8425 Zionsville Rd.

Indianapolis, IN 46268

Phone: 317798000

info@binscrub.com

© 2020 by Bin Scrub. All Rights Reserved.